Job Description
Are you a tech-savvy problem solver looking for a flexible role in the heart of Philadelphia? Apex Tech Solutions is seeking a dedicated Part-Time Help Desk Specialist to join our dynamic IT team. You will be the first point of contact for our employees, ensuring seamless technical operations and a superior user experience.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance with part-time hours.
- Growth Opportunities: Pathway to full-time roles and technical certifications.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Manage and track IT support tickets using our ticketing system (Zendesk/ServiceNow).
- Assist in the installation, configuration, and maintenance of workstations, printers, and peripherals.
- Perform basic network troubleshooting to ensure connectivity for all departments.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT Manager to upgrade systems and implement new software patches.
Qualifications
- High School Diploma or GED required; Associate degree in IT or equivalent experience preferred.
- 1-2 years of experience in Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot hardware failures and printer connectivity issues.