Job Description
Join TechSolve Solutions Inc., a leading IT services provider in Houston's thriving tech sector! We're seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. As a key member of our dynamic IT team, you'll troubleshoot hardware/software issues, maintain system documentation, and ensure seamless user experiences. We offer competitive benefits, professional development opportunities, and a collaborative work environment in the heart of downtown Houston.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using JIRA/ServiceNow with SLA adherence
- Deploy and configure desktop/laptop systems for new hires
- Document technical procedures and create user knowledge base articles
- Coordinate with vendors for hardware repairs and software licensing
- Conduct periodic system audits and security compliance checks
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent IT certification required
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work rotating weekend on-call shifts