Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in sunny San Diego! We're seeking tech-savvy professionals to deliver exceptional user support while enjoying the unique benefit of weekly pay. This role is perfect for problem-solvers who thrive in fast-paced environments and want to make an immediate impact. Why work with us? Competitive weekly pay, comprehensive training, career advancement opportunities, and a collaborative culture that values innovation. What we offer: Health benefits, retirement plans, flexible scheduling, and a state-of-the-art workspace in downtown San Diego. Apply today and start your rewarding tech career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac systems
- Provide remote and in-person technical support to 200+ employees
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure new workstations/peripherals
- Document solutions in knowledge base for team reference
- Collaborate with network/security teams on complex issues
- Train users on new software/system implementations
Qualifications
- 2+ years of IT help desk/desktop support experience
- CompTIA A+/Network+ certification preferred
- Proficient in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills with logical approach to problem-solving
- Excellent communication and customer service abilities
- Experience with service desk ticketing systems (e.g., Jira, Zendesk)
- Ability to lift 30 lbs for hardware maintenance tasks