Job Description
Join our dynamic IT team in Cincinnati and become the hero behind seamless user experiences! We're seeking a passionate Help Desk Support Specialist to provide top-tier technical assistance to our growing client base. Enjoy a $5,000 sign-on bonus when you join our award-winning organization, offering competitive benefits, career growth, and a collaborative work environment. Be part of a company that values your expertise and invests in your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and proactive communication
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain technical documentation for knowledge base
- Collaborate with network and security teams on escalated issues
- Provide training to end-users on software and security protocols
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network connectivity and cloud services
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently and prioritize multiple tasks