Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Irvine, CA! We're urgently seeking tech-savvy professionals to deliver exceptional user support and resolve technical challenges. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ employees
- Manage service tickets using ServiceNow and JIRA platforms
- Deploy and configure Windows/macOS workstations and peripherals
- Create and maintain technical documentation
- Collaborate with network/security teams on escalated issues
- Conduct quarterly user training sessions
Qualifications
- 2+ years of enterprise-level help desk experience
- Proficiency in Active Directory, SCCM, and Office 365
- CompTIA A+/Network+ certifications required
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work rotating on-call shifts