Job Description
Join our award-winning IT team in sunny San Diego! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll be the first point of contact for resolving technical issues and ensuring seamless user experiences. We offer competitive benefits, professional development opportunities, and a collaborative work environment in the heart of San Diego's tech hub. If you're ready to launch your career in IT support with a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve problems including OS troubleshooting, network connectivity, and application errors
- Manage ticket lifecycle in ServiceNow/Jira with accurate documentation and timely resolution
- Deploy and configure workstations, laptops, and peripherals across the organization
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on security protocols and best practices
- Maintain asset inventory and software license compliance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows OS (10/11) and Microsoft 365 suite
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- CompTIA A+ or similar certification preferred
- Excellent communication skills with customer-focused mindset
- Ability to prioritize tasks in fast-paced environment
- Basic knowledge of Active Directory and Azure AD