Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Chula Vista! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our growing organization. Enjoy modern workspaces, competitive benefits, and opportunities for professional growth in a collaborative environment.
As the first point of contact for technical assistance, you'll empower colleagues to maximize productivity through timely issue resolution. Your expertise will directly impact our operational efficiency while supporting cutting-edge technology solutions.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, application errors, and device malfunctions
- Document support tickets using ITSM systems with detailed resolution steps and preventative measures
- Deploy and configure workstations, laptops, peripherals, and mobile devices
- Conduct user training on new software implementations and IT security protocols
- Collaborate with senior IT staff on complex system upgrades and maintenance projects
- Maintain accurate asset inventory and software license compliance documentation
Qualifications
- 2+ years of proven experience in corporate help desk or desktop support role
- CompTIA A+ certification or equivalent industry-recognized credential
- Expert proficiency in Windows OS troubleshooting and Active Directory management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and cloud services
- Exceptional customer service skills with ability to communicate technical concepts clearly
- Experience with ITIL processes and ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to prioritize tasks and manage multiple support requests simultaneously