Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Chandler, AZ! We're urgently seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This is your opportunity to make an immediate impact in a fast-paced environment where your problem-solving skills shine. Apply today to become a vital part of our innovation-driven organization!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application errors
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document incidents, solutions, and knowledge base articles using ITSM tools
- Collaborate with IT infrastructure team on complex escalations and system updates
- Train users on new technologies and security protocols
- Monitor service desk metrics and continuously improve support processes
Qualifications
- High school diploma or equivalent; A+/Network+ certification required
- 2+ years of experience in help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to prioritize tasks and work independently with minimal supervision