Job Description
Join our dynamic IT team at TechFlow Solutions and become the hero behind our seamless operations! We're seeking an immediate hire for a Help Desk Support Specialist role in Richmond, VA. This is your chance to launch or accelerate your career in tech while solving real-world challenges for our clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage Active Directory accounts, permissions, and security protocols
- Document all incidents, resolutions, and standard operating procedures in ServiceNow
- Deploy and configure new workstations, peripherals, and software installations
- Collaborate with senior engineers on complex escalations and system updates
- Conduct user training sessions on cybersecurity best practices
Qualifications
- 2+ years of IT help desk experience with proven ticket resolution metrics
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Expert knowledge of Windows 10/11, Microsoft 365 Suite, and Active Directory
- Experience with remote support tools (TeamViewer, AnyConnect, etc.)
- Exceptional customer service skills with ability to de-escalate tense situations
- Valid driver's license and reliable transportation for occasional on-site visits
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security protocols