Job Description
Join TechSolutions Inc., a leading IT services provider in El Paso, and become the backbone of our client support operations! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This role offers immediate start with competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment. If you're ready to solve complex technical challenges while providing top-tier customer service, apply today!
Responsibilities
- Deliver remote and on-site technical support for hardware, software, and network issues
- Manage and resolve IT service tickets via phone, email, and chat platforms
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support interactions and resolutions in ticketing systems
- Collaborate with senior IT staff on complex system deployments
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-2 years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- CompTIA A+ or equivalent certification required
- Strong problem-solving and customer service skills
- Bilingual English/Spanish proficiency highly valued
- Experience with ServiceNow or similar ticketing systems