Job Description
Join Detroit Tech Solutions and enjoy weekly paychecks while launching your IT career! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This role offers rapid growth opportunities, competitive compensation, and a dynamic work environment in the heart of Detroit. Apply today and start earning weekly while building valuable skills in network troubleshooting, system administration, and customer service excellence.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems including OS malfunctions and peripheral connectivity
- Manage ticketing system to track, prioritize, and resolve user requests
- Document all IT procedures, solutions, and customer interactions
- Collaborate with senior IT staff on system upgrades and security protocols
- Train users on software applications and security best practices
- Monitor system performance and report critical infrastructure issues
Qualifications
- 1-2 years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks