Job Description
Join Alaska Tech Solutions as a Help Desk Support Specialist in Anchorage! We're offering a competitive salary with a $5,000 sign-on bonus for qualified candidates. Be the first point of contact for our clients' technical needs in a dynamic, remote-friendly environment. Enjoy comprehensive benefits, professional growth opportunities, and the chance to work with cutting-edge technology in Alaska's thriving tech scene.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for Windows/macOS environments
- Manage Active Directory, Office 365, and network connectivity problems
- Document all interactions and resolutions in ITSM systems
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Experience with ITIL service desk methodologies
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties