Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. You'll be the frontline hero resolving technical issues, optimizing workflows, and ensuring seamless digital experiences for our 500+ employees. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, solutions, and knowledge base articles
- Collaborate with network and security teams on complex escalations
- Implement IT security protocols and best practices
- Train users on new technologies and system updates
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Strong knowledge of Microsoft 365 and cloud platforms
- Excellent troubleshooting skills with logical problem-solving approach
- Exceptional communication and customer service abilities
- Ability to prioritize tasks in fast-paced environments