Job Description
Join Pittsburgh Tech Innovations as our next Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional IT support to our growing team. You'll be the frontline hero ensuring seamless operations across our Pittsburgh headquarters. Enjoy competitive benefits, modern equipment, and a collaborative culture where your expertise makes an immediate impact. Apply today and launch your IT career in the heart of Pennsylvania's tech hub!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Manage ticketing systems with SLA adherence and accurate documentation
- Deploy and configure workstations, laptops, and peripherals
- Train employees on security protocols and best practices
- Collaborate with IT teams on infrastructure projects
- Maintain inventory of IT assets and software licenses
Qualifications
- 2+ years of hands-on help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- CompTIA A+ or similar certification preferred
- Strong diagnostic and troubleshooting abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs for equipment deployment