Job Description
Join our dynamic team at TechConnect Solutions as a Help Desk Specialist with flexible scheduling options! We're seeking a customer-focused professional to provide exceptional technical support to our growing client base in the Houston area. Enjoy work-life balance with customizable hours while solving complex IT challenges in a collaborative environment. This hybrid role offers the flexibility to adapt your schedule around personal commitments while maintaining full-time benefits and career growth opportunities.
Why Apply?
- Premium healthcare, retirement, and professional development benefits
- Modern tech stack including cloud infrastructure and remote support tools
- Opportunities for specialization in cybersecurity or systems administration
- Inclusive culture with quarterly team-building events
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage ticket queues in ServiceNow with SLA adherence
- Deploy and configure Windows/macOS endpoints using SCCM/JAMF
- Document solutions in knowledge base with troubleshooting guides
- Collaborate with network and security teams on incident escalation
- Train end-users on productivity tools like O365 and Adobe Creative Suite
- Monitor system performance using SolarWinds and Nagios
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in PowerShell scripting and Active Directory management
- Strong troubleshooting methodology with root cause analysis skills
- Experience with ITIL v4 incident management processes
- Excellent written and verbal communication abilities
- Flexibility to work evenings/weekends as needed for coverage