Job Description
Join our dynamic IT team as a Help Desk Specialist in Columbus! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. You'll be the frontline hero resolving hardware/software issues, optimizing user experiences, and maintaining our digital infrastructure. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture in Ohio's thriving tech hub. Apply today to launch your IT career with us!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems
- Manage ticket lifecycle using ServiceNow and prioritize user requests
- Deploy and configure network printers, peripherals, and mobile devices
- Document solutions in knowledge base and create user training materials
- Collaborate with network/security teams on system upgrades
- Monitor system health and proactively address performance bottlenecks
- Maintain inventory of IT assets and equipment lifecycle
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Expertise in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills for hardware/software conflicts
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication abilities
- Ability to work flexible shifts including occasional on-call duties