Job Description
Join our dynamic IT support team in Madison and enjoy the perfect work-life balance with flexible scheduling! We're seeking a passionate Help Desk Specialist to provide exceptional technical support to our growing client base. This hybrid role combines remote flexibility with occasional on-site collaboration, allowing you to thrive in an environment that respects your personal schedule while delivering top-tier service. Grow your career with cutting-edge technologies and a company that invests in your professional development.
Responsibilities
- Deliver remote and in-person technical support for hardware, software, and network issues
- Manage ticketing system with SLA adherence and timely resolution
- Train users on new systems and security protocols
- Collaborate with Tier 2 engineers for complex escalations
- Document solutions in knowledge base for team reference
- Proactively monitor systems to prevent downtime
- Support office equipment setup and maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Self-motivated with ability to work independently
- Flexible availability including occasional evenings/weekends