Job Description
Join our dynamic team as a Help Desk Support Specialist in St. Louis! We're seeking tech-savvy individuals with exceptional customer service skills to provide remote and on-site technical assistance. Enjoy flexible scheduling options that work with your lifestyle while supporting our clients' IT infrastructure. This role is perfect for students, parents, or professionals seeking work-life balance without compromising impact.
Our collaborative environment offers growth opportunities, competitive compensation, and the chance to solve complex challenges daily. If you're passionate about technology and helping others thrive, apply today to become part of St. Louis's premier IT support team!
Responsibilities
- Provide timely technical support via phone, email, and remote access for hardware/software issues
- Troubleshoot network connectivity, system configurations, and application problems
- Document all interactions and resolutions in our ticketing system
- Install, configure, and maintain desktop/laptop equipment
- Train end-users on new technologies and best practices
- Collaborate with IT team on system upgrades and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Windows OS, Microsoft Office, and network troubleshooting
- Excellent written and verbal communication skills
- Strong problem-solving abilities with customer-focused mindset
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends when needed
- Valid driver's license and reliable transportation for on-site visits
- CompTIA A+ or equivalent certification preferred