Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Support Specialist in Saint Paul, MN! We're seeking a tech-savvy professional to deliver exceptional user support while enjoying work-life balance with customizable scheduling. This hybrid role combines remote flexibility with on-site collaboration at our state-of-the-art facility. Ideal candidates will troubleshoot hardware/software issues, optimize system performance, and champion user satisfaction—all while maintaining a schedule that fits your lifestyle. Apply today and transform your technical expertise into meaningful impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for network connectivity, email systems, and cloud applications
- Document incidents, resolutions, and knowledge base articles using ServiceNow
- Collaborate with cross-functional teams on system upgrades and security protocols
- Train users on cybersecurity best practices and new software implementations
- Monitor ticket queues with SLA adherence and escalation protocols
- Conduct periodic system audits and preventative maintenance checks
Qualifications
- 2+ years in IT help desk support or related technical role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic skills for hardware troubleshooting (printers, peripherals)
- Excellent written/verbal communication with customer-centric approach
- Experience with ticketing systems (Jira, Zendesk, or ServiceNow)
- Ability to work independently with minimal supervision
- Flexibility to cover occasional after-hours/on-call rotations