Job Description
Join our dynamic team as a Help Desk Support Specialist and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base in San Diego. This role offers immediate start opportunities with competitive compensation and a collaborative work environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets and maintain accurate service records in ITSM tools
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Collaborate with senior IT staff on complex escalations and system improvements
- Conduct user training on new technologies and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows/macOS, Active Directory, and cloud applications
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network and system diagnostics
- Excellent written/verbal communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional on-call duties
- Valid California driver's license (for occasional on-site visits)