Job Description
Launch your IT career with Baltimore's leading tech innovator! TechSolutions Inc. is seeking motivated IT Support Trainees to join our dynamic team. We offer comprehensive training, mentorship from industry experts, and an exclusive $5,000 sign-on bonus to kickstart your journey. Our hybrid work model combines office collaboration with remote flexibility, ensuring you gain hands-on experience in enterprise environments while maintaining work-life balance. Join us to transform your passion for technology into a professional growth opportunity in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ employees
- Deploy and configure workstations, peripherals, and cloud-based applications
- Document and resolve tickets using ServiceNow with 95% first-call resolution rate
- Collaborate with senior engineers on network security protocols and system updates
- Participate in bi-weekly training sessions covering Azure, Active Directory, and cybersecurity
- Assist with onboarding new employees and IT asset inventory management
- Maintain 99.9% uptime for critical business applications
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Exceptional problem-solving skills with attention to detail
- Strong written/verbal communication abilities for technical documentation
- Ability to lift 30 lbs and work flexible hours during system deployments
- Valid driver's license for occasional off-site equipment pickups
- Must pass background check and drug screening