Job Description
Join Alaska Tech Solutions and enjoy the stability of weekly pay while supporting Anchorage's growing tech community! We're seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance to our clients. With our innovative weekly pay schedule, you'll receive consistent financial rewards while building your career in IT support. If you're passionate about problem-solving and thrive in collaborative environments, apply today and start earning weekly!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, application errors, and system malfunctions
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Install, configure, and maintain workstations, peripherals, and network equipment
- Train end-users on software best practices and security protocols
- Collaborate with senior technicians on complex escalations
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and troubleshooting skills with hardware/software
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional weekends