Job Description
Join our dynamic IT team as a Flexible Hours Help Desk Specialist in Madison, WI! We're seeking a tech-savvy professional to provide exceptional remote and on-site support to our diverse client base. Enjoy a flexible schedule while making a tangible impact through troubleshooting, system maintenance, and user training. Our collaborative culture offers growth opportunities, competitive compensation, and a modern work environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems across Windows/macOS platforms
- Document support tickets and maintain accurate knowledge base entries
- Train users on new technologies and security protocols
- Collaborate with network and security teams on complex incidents
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of help desk or tier-1 technical support experience
- Proficiency in Windows OS, Active Directory, and cloud services (Azure/GCP)
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills with ability to troubleshoot complex issues
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with flexible scheduling