Job Description
Launch your tech career with El Paso Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team. No prior experience required – we provide comprehensive training to transform your passion for technology into professional expertise. This full-time position offers hands-on experience in network administration, system troubleshooting, and customer support within a collaborative environment. Benefit from mentorship from industry veterans while building foundational skills in cybersecurity, cloud services, and hardware management. Perfect for recent graduates or career changers eager to enter the booming IT sector. Join us to grow your technical abilities while serving local businesses and organizations.
Responsibilities
- Assist with installation, configuration, and maintenance of computer hardware and software systems
- Provide first-level technical support to resolve user inquiries and system issues
- Document IT processes, incidents, and resolutions using ticketing systems
- Participate in training programs covering network security, operating systems, and cloud platforms
- Collaborate with senior technicians on complex troubleshooting and system upgrades
- Support data backup procedures and disaster recovery initiatives
- Conduct routine system health checks and preventive maintenance tasks
Qualifications
- High school diploma or equivalent required; college coursework in IT preferred
- Basic computer literacy with ability to learn technical systems quickly
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and approachability
- Ability to work collaboratively in team environments
- Willingness to obtain industry certifications (CompTIA A+, Network+) during employment
- Valid driver's license and reliable transportation