Job Description
Join our award-winning IT team in sunny San Diego! We're urgently seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role offering rapid career growth in a collaborative environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve helpdesk tickets with 24-hour SLA adherence
- Deploy and configure Windows/macOS systems in enterprise environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Mentor junior technicians and optimize support workflows
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent industry certifications
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware, networking, and security issues
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Excellent written/verbal communication and customer service skills
- Ability to work independently and prioritize competing demands