Job Description
Join our dynamic team as an IT Support Specialist in the heart of New Orleans! We're urgently seeking a tech-savvy professional to deliver exceptional support services across our growing organization. If you thrive in fast-paced environments and excel at solving complex technical challenges, this is your opportunity to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage help desk tickets with SLA adherence and rapid resolution
- Deploy and configure workstations, printers, and mobile devices
- Implement cybersecurity best practices and access controls
- Document IT processes and maintain accurate inventory systems
- Collaborate with vendors for hardware/software procurement
- Train employees on IT security protocols and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills for network and endpoint issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems
- Ability to work independently and prioritize urgent requests