Job Description
Join our dynamic team as an IT Support Specialist in Nashville and become the technical backbone of our growing organization. We're urgently seeking a skilled professional to deliver exceptional IT services across our hybrid workforce. In this critical role, you'll troubleshoot complex systems, implement cutting-edge solutions, and ensure seamless operations for 200+ employees. If you thrive in fast-paced environments and possess a passion for technology, this is your opportunity to make an immediate impact in Nashville's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Windows 10/11, and Microsoft 365 environments
- Deploy and maintain cybersecurity protocols including endpoint protection
- Collaborate with vendors to resolve escalated technical issues
- Document IT procedures and create knowledge base articles
- Support hybrid workforce with VPN, remote access, and collaboration tools
- Conduct system audits and implement preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple projects
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred