Job Description
Are you a tech-savvy problem solver looking for an urgent opportunity? Apex IT Solutions is currently seeking a dedicated Help Desk Support Specialist to join our growing team in San Antonio, TX.
In this pivotal role, you will serve as the first line of defense for our internal employees, ensuring seamless technology operations and minimal downtime. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Why Join Us?
- Immediate Start: Don't wait—apply today and begin your journey with us this week.
- Competitive Pay: Salary range of $45,000 - $65,000 based on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Career Growth: Clear pathways for advancement within a leading IT firm.
We value innovation, integrity, and a customer-first mindset. If you have the technical skills and the drive to succeed, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to internal staff.
- Diagnose and resolve complex hardware and software issues efficiently and accurately.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, and Active Directory functions to ensure security.
- Document all technical issues, resolutions, and troubleshooting steps in the help desk knowledge base.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct end-user training sessions to improve technology adoption.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of proven experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and troubleshooting techniques.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work in a fast-paced, team-oriented environment and handle multiple priorities.