Job Description
Launch your IT career with our comprehensive trainee program! Equipment provided includes laptops, diagnostic tools, and software licenses. Gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry experts. This role offers structured training, mentorship, and a clear path to full-time employment. Join our innovative team in Baltimore and transform your passion for technology into a professional career.
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Diagnose and resolve technical issues across network infrastructure
- Provide end-user support via ticketing systems and live chat
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and data backup processes
- Collaborate with senior IT staff on system upgrades
- Participate in ongoing training programs to develop technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Understanding of networking fundamentals (TCP/IP, DNS)
- Customer service orientation and problem-solving aptitude
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license for equipment transport