Job Description
Join our award-winning IT team and launch your tech career! No experience needed – we provide comprehensive training for motivated candidates. As a Help Desk Support Specialist at TechSolutions Inc., you'll be the first point of contact for our clients, delivering exceptional technical support while growing your expertise in network administration, cybersecurity, and cloud systems. Enjoy competitive benefits, mentorship from senior engineers, and clear advancement paths into specialized IT roles. Our modern Philadelphia office offers flexible work arrangements and a collaborative culture focused on innovation and employee growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for software/hardware issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Manage service tickets using JIRA and maintain detailed documentation
- Install and configure workstations, printers, and peripheral devices
- Train users on company software and security protocols
- Collaborate with senior IT staff on complex incident resolution
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Basic computer literacy with proficiency in Windows/Mac OS
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through training
- Willingness to earn CompTIA A+ certification within 6 months
- US citizenship or valid work authorization required