Job Description
We are urgently hiring a dedicated Help Desk Support Specialist to join our dynamic team in Las Vegas, NV. If you have a passion for technology and a knack for solving complex problems, we want to hear from you!
At Apex Support Systems, we pride ourselves on delivering top-tier technical support to our clients. As a key member of our IT team, you will be the first line of defense for our users, ensuring seamless operations and high satisfaction. This is a fantastic opportunity for career growth in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools to resolve hardware and software issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Manage and prioritize incoming support tickets in our Service Desk software, ensuring timely resolution.
- Assist users with password resets, account management, and software application troubleshooting.
- Collaborate with the network engineering team to identify and resolve underlying technical issues.
- Maintain accurate documentation of all incidents, solutions, and changes made to user systems.
- Perform regular system updates, patch management, and security checks to ensure system integrity.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Candidate must be willing to work on-site in Las Vegas, NV.