Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of Nashville! We're urgently seeking tech-savvy professionals to deliver exceptional user experiences. Enjoy competitive compensation, growth opportunities, and a collaborative environment at TechNash Solutions. Apply today to start your career in Nashville's booming tech scene!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document tickets in ITSM systems with detailed resolution steps
- Onboard new users and deploy standardized equipment
- Escalate complex issues to senior engineers with clear context
- Conduct periodic system audits and maintenance tasks
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and cloud services (O365/AWS)
- CompTIA A+/Network+ certification or equivalent
- Strong communication skills with ability to explain technical concepts
- Experience with ITSM tools (ServiceNow/Jira)
- Ability to work flexible shifts including occasional on-call duties