Job Description
Join our dynamic team in Louisville, KY as an Urgent IT Support Specialist! We're seeking a tech-savvy professional to resolve critical IT issues and ensure seamless operations for our growing client base. This high-impact role requires immediate availability and expertise in troubleshooting, system administration, and user support. If you thrive in fast-paced environments and excel at turning technical chaos into calm, we want you on our team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Provide on-site and remote technical support to 100+ employees
- Document IT processes and maintain updated knowledge base
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in IT support with Windows/macOS proficiency
- CompTIA A+/Network+ certification or equivalent experience
- Hands-on experience with Active Directory and cloud platforms
- Strong diagnostic skills for network connectivity issues
- Excellent communication and customer service abilities
- Ability to prioritize critical incidents during high-pressure situations
- Valid driver's license for occasional on-site support