Job Description
Urgent opening for Help Desk Support in Honolulu! Join our award-winning IT team and become the go-to technical hero for Hawaii's businesses. We offer competitive pay, comprehensive benefits, and opportunities for rapid career advancement in a tropical paradise.
Why join us? • Competitive salary + bonus potential • Full medical/dental/vision coverage • Flexible hybrid work schedule • Professional development stipend • Relocation assistance available for mainland candidates
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote desktop
- Manage Active Directory accounts and permissions
- Deploy and maintain endpoint security solutions
- Create and update technical documentation
- Collaborate with vendors for escalated troubleshooting
- Train staff on new technologies and best practices
Qualifications
- 2+ years of IT support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional weekends