Job Description
Join Omaha's fastest-growing tech firm as our next Help Desk Support Specialist! We're seeking tech-savvy professionals ready to hit the ground running in this urgent opening. Enjoy competitive pay, comprehensive benefits, and a dynamic environment where your problem-solving skills shine. Start tomorrow with our streamlined onboarding process – apply today to secure your spot!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Resolve user inquiries via phone, email, and remote support tools
- Document incidents using ticketing systems (ServiceNow/Jira)
- Install, configure, and troubleshoot Windows/macOS systems
- Collaborate with IT teams on complex infrastructure projects
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address vulnerabilities
Qualifications
- 1-3 years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Active Directory, VPN, and cloud platforms (O365)
- Strong diagnostic skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends
- Valid driver's license with reliable transportation
- Pass background check and drug screening