Job Description
Are you a technical problem-solver with a passion for empowering users? Apex Digital Solutions is seeking a highly skilled Senior IT Support Specialist to join our expanding team in Phoenix, AZ.
We are a forward-thinking organization dedicated to delivering top-tier technology solutions. In this pivotal role, you will serve as the bridge between our users and our complex IT infrastructure. You will not only resolve technical hurdles but also drive process improvements to enhance the overall user experience. If you have a knack for troubleshooting and a customer-first mindset, we want to meet you.
What You'll Do:
- Provide expert Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Manage and maintain end-user devices, including laptops, printers, scanners, and mobile devices.
- Configure and troubleshoot Windows 10/11, macOS, and Microsoft Office 365 environments.
- Assist in the deployment, imaging, and setup of new hardware and software for employees.
- Maintain accurate documentation of all support tickets, resolutions, and technical procedures.
- Collaborate with the Network Engineering team to diagnose and resolve complex infrastructure issues.
Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience is highly valued).
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator (MDA) are preferred.
- Minimum of 3-5 years of professional experience in IT support or help desk roles.
- Strong knowledge of Active Directory, Group Policy, and Microsoft 365.
- Excellent problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Strong written and verbal communication skills with a focus on customer service.
Why Work With Us?
- Competitive salary and comprehensive benefits package (Medical, Dental, Vision).
- Hybrid work model offering flexibility.
- Annual budget for professional certifications and training.
- Modern office located in the heart of Phoenix.
Responsibilities
- Provide expert Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Manage and maintain end-user devices, including laptops, printers, scanners, and mobile devices.
- Configure and troubleshoot Windows 10/11, macOS, and Microsoft Office 365 environments.
- Assist in the deployment, imaging, and setup of new hardware and software for employees.
- Maintain accurate documentation of all support tickets, resolutions, and technical procedures.
- Collaborate with the Network Engineering team to diagnose and resolve complex infrastructure issues.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience is highly valued).
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator (MDA) are preferred.
- Minimum of 3-5 years of professional experience in IT support or help desk roles.
- Strong knowledge of Active Directory, Group Policy, and Microsoft 365.
- Excellent problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Strong written and verbal communication skills with a focus on customer service.