Job Description
Are you a tech-savvy problem solver looking for an opportunity to join a dynamic team in Riverside, CA? Apex Tech Solutions is seeking a dedicated IT Help Desk Support Specialist to provide exceptional technical support to our employees. We pride ourselves on offering a comprehensive benefits package, including fully provided equipment to ensure you have the best tools for success.
In this role, you will be the first point of contact for internal technical support, diagnosing and resolving hardware and software issues efficiently. If you have a passion for technology and a knack for helping people, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to employees.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and maintain IT inventory, including the deployment and recovery of company-issued equipment.
- Log and track all support tickets in the help desk system, ensuring timely resolution.
- Conduct basic hardware and software training for new hires and existing staff.
- Assist in the implementation of IT policies and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Certification such as CompTIA A+ is highly desirable.
- 1-3 years of experience in IT support or help desk environments.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network issues and peripheral devices.