Job Description
We are seeking a Senior IT Support Specialist to join our dynamic team in Dallas, TX. At NexGen, we don't just maintain technology; we empower our workforce with cutting-edge tools and seamless IT infrastructure. If you are a problem solver with a passion for helping others and a drive for excellence, we want to meet you.
In this pivotal role, you will be responsible for bridging the gap between our technical systems and end-users, ensuring business continuity and security. You will work in a hybrid environment that values innovation, collaboration, and professional growth.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage and maintain the Active Directory environment, user accounts, and Office 365 configurations.
- Lead the deployment and onboarding of new hardware and software for incoming employees.
- Perform regular system backups, patch management, and security audits to ensure data integrity.
- Troubleshoot complex network connectivity issues and collaborate with vendors for hardware repairs.
- Create and maintain detailed technical documentation and standard operating procedures.
- Act as a mentor for junior IT staff, conducting training sessions and code reviews.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ and Network+ certifications are strongly preferred.
- Minimum of 3-5 years of professional experience in IT Support or Help Desk roles.
- Deep knowledge of Microsoft Windows 10/11, Active Directory, and Azure Active Directory.
- Proficiency in troubleshooting hardware peripherals, printers, and mobile devices.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong time management skills and the ability to prioritize multiple tickets effectively.