Job Description
Are you the go-to problem solver for complex technical issues?
At TechNova Colorado, we are on a mission to deliver seamless technology experiences for our enterprise clients. We are currently seeking a highly motivated Senior IT Support Specialist to join our dynamic team in Colorado Springs. In this role, you will be the bridge between our clients' operational needs and our cutting-edge technology solutions.
If you thrive in a fast-paced environment, possess deep knowledge of Windows and Linux environments, and have a passion for helping others succeed through technology, we want to hear from you.
Why Join TechNova?
- Competitive Salary: A salary range of $65k - $85k based on experience.
- Modern Tech Stack: Work with the latest enterprise tools and cloud infrastructure.
- Professional Growth: Clear pathways for career advancement and certification reimbursement.
- Flexible Environment: Hybrid work model allowing for work-life balance.
Responsibilities
- Tier 2 & 3 Support: Provide advanced troubleshooting, diagnosis, and resolution of hardware, software, network, and peripheral issues for end-users.
- Incident Management: Manage and prioritize a high volume of IT service tickets within SLA guidelines using Jira or ServiceNow.
- Hardware Lifecycle: oversee the deployment, maintenance, and decommissioning of desktops, laptops, monitors, and peripherals.
- Network & Security: Assist in maintaining local area network (LAN) integrity, configuring VPN access, and supporting firewall policies.
- User Training: Conduct training sessions and create documentation to empower users with self-service capabilities.
- Remote Support: Deliver exceptional remote technical support via tools like TeamViewer, LogMeIn, or Azure Remote Desktop.
- Asset Management: Maintain accurate inventory of hardware and software assets using CMDB tools.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Certifications: CompTIA A+ (Preferred), Network+, or Microsoft Certified: Azure Administrator Associate.
- Experience: 3-5+ years of progressive experience in IT support, help desk, or systems administration.
- Operating Systems: Strong proficiency in Windows 10/11 and Linux (Ubuntu/Red Hat) environments.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Problem Solving: Strong analytical thinking and ability to troubleshoot complex, multi-layered issues independently.
- Tools: Experience with Remote Desktop Protocols (RDP) and ticketing systems (Jira, ServiceNow, Zendesk).