Job Description
Join our award-winning IT team in the heart of Minneapolis! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 500+ employees across our corporate headquarters. You'll be the go-to expert for troubleshooting complex hardware/software issues, optimizing network performance, and implementing cutting-edge security protocols. Enjoy hybrid work arrangements, comprehensive benefits, and opportunities to earn industry certifications.
Our ideal candidate thrives in fast-paced environments and values customer obsession. You'll collaborate with cross-functional teams while maintaining our reputation as Minnesota's top employer for tech talent.
Responsibilities
- Provide Tier 2/3 technical support for desktop/laptop hardware, OS, and enterprise applications
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Teams)
- Implement cybersecurity best practices including endpoint protection and VPN management
- Deploy and maintain virtualization environments (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Lead IT projects including hardware refresh cycles and software migrations
- Mentor junior support staff and provide after-hours on-call support (rotating schedule)
Qualifications
- Bachelor's degree in IT/Cybersecurity or equivalent experience (5+ years)
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows 10/11 deployment and SCCM/Intune management
- Experience with ServiceNow ITSM ticketing and automation
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs and work in server environments