Job Description
Join our dynamic IT team in Minneapolis and start your career tomorrow! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. You'll be the first point of contact for resolving hardware, software, and network issues while maintaining high customer satisfaction standards. This role offers rapid onboarding, competitive benefits, and growth opportunities in a collaborative environment. If you're ready to make an immediate impact and advance your IT career, apply today!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems with Windows/macOS systems and peripherals
- Document incidents, solutions, and asset configurations in ITSM systems
- Install, configure, and maintain desktop/laptop equipment and software
- Collaborate with network and security teams on escalated issues
- Create and update technical documentation and knowledge base articles
- Monitor service ticket queues and maintain SLA response times
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking basics
- Excellent troubleshooting and problem-solving skills
- Exceptional written and verbal communication abilities
- CompTIA A+ certification or equivalent technical certification
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site support