Job Description
Join our dynamic IT team in Miami as a Senior IT Support Specialist! You'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees across South Florida. We offer a collaborative environment with cutting-edge technology and clear career advancement paths. What you'll love: Hybrid work model, comprehensive benefits package, and opportunities to specialize in cybersecurity or cloud solutions.
Responsibilities
- Manage enterprise-level hardware/software deployments across 15+ offices
- Provide Tier 3 troubleshooting for network, security, and cloud infrastructure
- Lead disaster recovery planning and execute system maintenance windows
- Develop and maintain IT documentation, SOPs, and knowledge base
- Mentor junior support staff and optimize ticket resolution workflows
- Collaborate with vendors on hardware procurement and service level agreements
Qualifications
- 5+ years of enterprise IT support experience in Windows/Linux environments
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Active Directory, Azure AD, and SCCM/MEM
- Proven experience with ServiceNow or Jira ticketing systems
- Strong knowledge of Cisco networking and firewall configurations
- Excellent written communication for documenting complex processes
- Ability to work flexible hours during system outages