Job Description
Join TechNova Solutions' award-winning IT team as we revolutionize digital experiences for Bay Area businesses. We're seeking a passionate Senior IT Support Specialist to empower our Oakland headquarters with seamless technical infrastructure. This hybrid role combines hands-on hardware/software troubleshooting with strategic system optimization in a collaborative, fast-paced environment.
Enjoy competitive benefits including premium health insurance, 401(k) matching, and professional development stipends. Work alongside industry experts while supporting cutting-edge projects that impact thousands of daily users.
Responsibilities
- Deploy, configure, and maintain Windows/macOS systems, network infrastructure, and cloud services (AWS/Azure)
- Provide Tier 2-3 technical support for 200+ users via ticketing system, chat, and video calls
- Manage Active Directory, group policies, and endpoint security solutions (CrowdStrike/Sentinel)
- Lead hardware/software lifecycle management including procurement, deployment, and retirement
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior support staff and conduct monthly training sessions
Qualifications
- 5+ years of progressive IT support experience with Windows Server and enterprise networking
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in SCCM/MEM, Intune, and cloud-based endpoint management
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Experience with ITIL processes and service desk management tools (Jira/ServiceNow)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Bachelor's degree in Computer Science or related field preferred