Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This hybrid role combines on-site troubleshooting with remote system management, offering the perfect blend of hands-on problem-solving and strategic IT infrastructure optimization. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and maintain Windows Server environments (Active Directory, Group Policy)
- Deploy and configure end-user devices including laptops, mobile devices, and printers
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and proactively address technical issues
Qualifications
- 3+ years of progressive IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for hardware and software issues
- Experience with cloud services (Microsoft 365, Azure)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours including occasional weekends