Job Description
Join our dynamic IT team at TechSolutions Inc. and become a critical part of our digital transformation journey. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Baltimore and beyond. This hybrid role combines on-site troubleshooting with remote system management, offering the perfect blend of hands-on and virtual work. You'll work with cutting-edge technologies in a collaborative environment that values innovation and professional growth.
We offer competitive compensation, comprehensive benefits including health insurance and retirement plans, and opportunities for certifications. Our modern downtown Baltimore office features state-of-the-art facilities and a vibrant team culture. If you're ready to elevate your IT career while making tangible impacts on business operations, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 200+ endpoints
- Manage Active Directory, Windows Server environments, and cloud infrastructure (Azure/O365)
- Lead incident response for critical outages and implement preventive measures
- Develop and maintain IT documentation including SOPs and network diagrams
- Collaborate with vendors for hardware procurement and service level agreements
- Train staff on cybersecurity best practices and new technology implementations
- Oversee patch management and system updates across organizational devices
Qualifications
- Bachelor's degree in IT or related field, or equivalent professional experience
- 5+ years in IT support with expertise in Windows environments and networking
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Strong troubleshooting skills for complex hardware and software issues
- Excellent communication abilities with both technical and non-technical stakeholders
- Ability to work independently while collaborating cross-functionally