Job Description
Join our dynamic IT team in sunny San Diego! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for professional growth. This hybrid role offers competitive compensation, comprehensive benefits, and the chance to make a tangible impact on business operations.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve complex system outages and security incidents
- Deploy and maintain cloud infrastructure solutions (AWS/Azure)
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on technology projects
- Train end-users on new systems and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of IT support experience in corporate environments
- Expertise in Windows Server, Active Directory, and Office 365
- Strong scripting skills (PowerShell/Bash) for automation
- Certifications (CompTIA A+/Network+, Microsoft 365)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to work independently and manage multiple priorities