Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our Los Angeles operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 500+ employees across our downtown headquarters. Enjoy hybrid work arrangements, cutting-edge technology, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Provide Tier 2-3 support for network security incidents and endpoint protection
- Document technical procedures and create knowledge base articles
- Lead IT projects including hardware refreshes and software deployments
- Mentor junior support staff and implement best practices
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow ticketing and ITIL processes
- CCNA or equivalent networking certification preferred