Job Description
Join Nashville's premier tech hub as our next Senior IT Support Specialist! We're a rapidly scaling SaaS company seeking a tech-savvy professional to elevate our user experience. You'll be the backbone of our operations, ensuring seamless IT infrastructure across 200+ employees while collaborating with innovative teams in our downtown Nashville office. Enjoy hybrid work flexibility, cutting-edge tools, and a culture that celebrates problem-solvers.
Why you'll love it here: Competitive compensation, comprehensive benefits including 401k matching, professional development stipends, and regular team outings to Nashville's renowned music venues and restaurants.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via ticketing system and remote support
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain desktop/laptop hardware, peripherals, and mobile devices
- Document IT processes, SOPs, and knowledge base articles
- Lead IT projects including software rollouts and security audits
- Mentor junior technicians and coordinate vendor relationships
- Ensure HIPAA/GDPR compliance for data handling protocols
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- Expertise in SCCM, PowerShell scripting, and networking fundamentals
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow or Jira ticketing systems
- Strong troubleshooting skills for complex hardware/software issues
- Excellent written/verbal communication abilities
- Bachelor's degree in IT or related field preferred
- Experience in healthcare or SaaS industries a plus