Job Description
Join our award-winning IT team in the heart of Washington DC! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical services to our federal clients. This is a rare opportunity to make an immediate impact while working with cutting-edge technology in a mission-critical environment. Start date: Within 2 weeks. Enjoy competitive benefits, professional development funds, and a collaborative culture where innovation thrives.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across federal agencies
- Manage Active Directory, Office 365, and endpoint security solutions
- Deploy and maintain virtual infrastructure (VMware/Hyper-V)
- Lead incident response and disaster recovery initiatives
- Create documentation for SOPs and technical procedures
- Collaborate with vendors for hardware/software procurement
- Mentor junior technicians and conduct training sessions
Qualifications
- 5+ years of enterprise IT support experience
- Expertise in Windows 10/11, macOS, and Linux administration
- CompTIA Security+ or equivalent certification required
- Strong knowledge of networking (TCP/IP, DNS, DHCP)
- Experience with SCCM/MEM and Intune
- Ability to obtain Public Trust clearance
- Excellent troubleshooting skills with PowerShell scripting
- Proven success in high-pressure environments