Job Description
Join our dynamic IT team in Charlotte's thriving tech hub! We're seeking a passionate Senior IT Support Specialist to empower our growing workforce with seamless technology solutions. This hybrid role blends in-office collaboration with remote flexibility, offering a competitive benefits package including health insurance, 401k matching, and professional development stipends.
At TechSolutions Inc., we foster a culture of innovation and continuous learning. You'll work with cutting-edge infrastructure supporting 500+ employees across 3 states, with opportunities to specialize in cloud technologies or cybersecurity based on your interests. Our modern downtown Charlotte office features collaborative workspaces and state-of-the-art labs.
Responsibilities
- Provide Level 2-3 technical support for Windows/macOS environments, Active Directory, and enterprise applications
- Manage and troubleshoot complex network infrastructure including VPNs, firewalls, and cloud services (Azure/AWS)
- Lead hardware/software deployment projects including OS migrations and endpoint security implementations
- Document SOPs and create knowledge base articles to improve team efficiency
- Mentor junior support staff and collaborate with cross-functional teams
- Monitor system health using tools like SolarWinds and ServiceNow
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 5+ years of progressive IT support experience with 2+ years in enterprise environments
- Expert-level knowledge of Windows 10/11 and macOS troubleshooting
- Strong background in Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Experience with cloud platforms (Azure/AWS) and SaaS applications
- Excellent communication skills with ability to translate technical concepts
- Proven project management experience for IT initiatives
- Bachelor's degree in IT or related field preferred